Senior Product Operations Manager, Governance & Experience - Local Services (Singapore)

Responsibilities

Team Introduction
With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners.
In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative.
At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency.

Job Description
1. Responsible for TikTok Local Service governance & experience product operations, including internal moderation system, enforcement platform, analysis platform, as well as external merchant and creator violation center, appeal center, service center, etc.
2. Responsible for planning and building the overall operations system of the governance product, and building a globalization Product Operations team;
3. Establish monitoring index system, data-driven, sort out GTM system and process, improve product penetration rate and satisfaction
4. Build a collaborative system for product, R&D, and global operations teams, converge and filter product issues reported by operations, merchants, and creators, output effective solutions, and enhance product capabilities

Qualifications

Minimum Qualifications
- Bachelor's degree with minimally 5 or more years of experience in product operation
- Spoken and written fluency in English

Preferred Qualifications:
- Experience within local service/e-commerce industry related operation/product operation experience is preferred
- Strong project management and cross-functional team collaboration is preferred
- Good communication and coordination skills, empathy, and patience