Senior Manager, Account Management - TikTok Commerce
Responsibilities
About The Team:
This team is responsible to be focus on developing short term and long term cost targets and related indicators of each business to ensure a reasonable cost structure and accurate data in order to drive growth and improve the end customer experience.
We are seeking Senior Managers to join our team in Korea. Together we are building a commerce ecosystem that is innovative, secure and intuitive for our users and brands.
The TikTok commerce team is responsible for the success of key partners on the platform and their responsibility spans across multiple areas. Key responsibilities include:
Responsibilities:
- Map the category and subcategories landscape, and define priority on which segment to be developed in collaboration with partners.
- Define a go-to market strategy for a category/sub-category and build clear roadmap to manage long-tail partners.
- Plan, execute and maintain category performance.
- Partners acquisition and onboarding: identify potential partners, build onboarding solutions (including business model suggestions, creator affiliation, partners education) and set up their mid and long term account plan and help them grow their business sustainably on the platform.
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- Work cross functionally with internal teams and external service vendors to help partners with content on platform.
- Own internal projects to contribute to the fashion ecosystem as a whole (including campaigns, product launches, B2B marketing).
- Come up with initiatives to continuously improve competitiveness advantage.
Qualifications
Minimum Qualifications
- Strong network of Korean partners and strong knowledge of the Korean industry landscape, consumer demands, digital evolution and mobile transformation.
- Strong interpersonal skills, excellent communication and negotiation skills, logical thinking, and analytical skills.
- Customer service orientation and experience working in a client-facing capacity.
- Strong sense of social content (livestream and short-video is a preference).
- Fluent in English and Korean; Cross cultural communication and collaboration skills working cross functionally in a global working environment.
Preferred Qualifications:
- Eager to win, growth driven, business mindset, result driven.
- Collaborative and open to changes and challenges and learn.
- A fast learner with a good sense of judgment and original thinking.
- Ability to thrive in ambiguity and adapt quickly to change.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.