Semi-Managed Merchant Operation Intern (TikTok Shop - Operations) - 2027 Summer
Responsibilities
About the Team
The mission of creator and affiliate product team is to design and build products that help creators to promote merchandise to TikTok users. This includes creator platform and tools, marketplaces, with product strategy that ultimately drives sales for merchants.
We are looking for talented individuals to join us for an internship. Our internship program offers students hands-on experience, industry exposure, and opportunities to apply their knowledge to real-world challenges while building a strong foundation for personal and professional growth.
Interns will gain practical experience, explore potential career paths, and participate in social events, learning programs, and development workshops alongside industry professionals.
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Candidates may apply to a maximum of two positions across Our Company and its affiliates globally. Applications will be considered in the order they are submitted.
Applications are reviewed on a rolling basis, so we encourage you to apply early. Please clearly state your availability in your resume, including your start and end dates.
Job Responsibilities:
- Merchandise & Category Oversight: Assist in formulating full-lifecycle merchandise strategies; familiar with hit sku logic, enhance category merchandise supply and price competitiveness; possess professional category knowledge and insights, master competitor strategies and tactics, anticipate industry trends;
- Full-Lifecycle Merchant Operations: Develop merchant recruitment and support plans; familiar with overseas managed/semi-managed products and support workflows, improve merchant sign-up and renewal rates; effectively resolve merchant issues; collaborate with on-site operations to boost category level-up rate;
- Data Analysis & Methodology Precipitation: Proficiency in operation-related KPIs, identify core issues through multi-dimensional (category/merchant/competitor) data comparison; precipitate reusable operation methodologies, iterate the operation system continuously, possess basic business process improvement capabilities;
- Teamwork & Cross-Departmental Collaboration: Participate in horizontal projects and knowledge sharing; understand the goals of partners (events/influencers/product teams, etc.), collaborate to complete complex projects and exert cross-departmental influence.
Qualifications
Minimum Qualifications:
- Able to commit to working for 12 weeks during Summer of 2027.
- Currently pursuing Bachelor's Degree or above in Business, Project Management, Data Analytics, or related fields.
- A team player, fast learner and open to changes.
- Pays attention to detail, affinity with numbers, strong problem solving skills.
- Excellent interpersonal and negotiation skills.
Preferred Qualifications:
- Intern experience in e-commerce full service/semi-managed service/merchant operations is preferred.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.