Security Systems Service and Commissioning Manager - EMEA
Responsibilities
Team Intro
The Physical Security Technology and Projects team is part of the Corporate Services department and we aim to provide employees with a safe working environment through integrated intelligent system construction, efficient system operation and maintenance, and working area construction based on security strategy, etc. Our team focuses on how to use systematic tools to support physical security management and safeguard the company's operations globally.
Responsibilities
The Physical Security Systems Program Manager will oversee the Service & Maintenance Program and ead project testing and commissioning related to the installation of physical security hardware and technology. This includes cameras, card readers, video intercoms, turnstiles, motion sensors, glassbreaks, etc., across their assigned region. You will have expertise in design & construction and security systems project management phases and be responsible for creating project plans, scheduling and driving meetings, taking meeting notes, and following up on action items with cross-functional partners to close out. You are an expert in managing a break-fix program, focusing on efficient and timely repairs while minimizing costs and security device downtime. You understand how to work cross-functionally to drive repairs across your assigned region and maintain a solid portfolio of devices. For all projects, you will coordinate the programming and testing & commissioning of systems and maintain project documents, including drawings, warranties, designs, etc., with the primary goal of delivering projects on time and at budget. You'll work closely with key partners from Real Estate, IT, and Physical Security.
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- Manage and lead the physical security systems service program. Including: routine service, preventive & reactive maintenance, and system operations.
- Support the selection and management of security integrators performing hardware installations, system programming, troubleshooting and repairs.
- Lead projects and break-fix tickets within your region while also focusing on team development, coaching, creating efficiencies, and scaling the team's bandwidth.
- Develop and manage strong relationships with guard teams, facilities, procurement, IT and security system vendors.
- Present service program-related metrics, reports, trends, vendor performance, and provide weekly reports for leadership.
- Influence the development of physical security system standards and policies.
- Provide updates on project status, tasks, and system health to security leadership.
- Perform security job walks and provide presentations to security leadership on recommended security designs.
- Manage the programming of security devices.
- Drive continuous improvement via lessons learned and root cause analysis of any issues.
Qualifications
Minimum Qualifications:
- 5 years managing enterprise-level security systems (such as access control, video surveillance, intercom systems, etc.).
- 3+ years as a security systems project manager with an understanding of PM methodologies such as Waterfall and Agile.
- Understanding of networking principles (IP addressing, LAN vs WAN, etc.)
- Deep expertise in a variety of CCTV and Physical Access Control systems.
- Experience leading and managing 3rd party security integrators on security installations with budgets of at least $1M, including coordination of structured cabling, electronic locking systems, CAD drawings, etc.
Preferred Qualifications:
- Certifications such as PMP, CSM, CSPM, or similar.
- Prior experience working at a multinational company (tech/media/entertainment preferred).
- Ability to adapt to different tools and leverage them to enhance the program.
- Lenel OnGuard Certification (Advanced access or higher).
- Experience coordinating among partner teams with different backgrounds and within a fast-paced working environment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
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