Search Recommendation & Traffic Quality Assurance Analyst - Search Operation - Tokyo
Responsibilities
About the team
Our Search Operations team supports our efforts to address objectionable or disturbing content, which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.
Responsibilities
- Be responsible for search recommendation policy and guideline localization, implementation, and clarification for moderation teams to ensure accurate understanding of the policies and guidelines
- Ensure key data delivery targets (e.g. productivity; quality; latency) are achieved for search recommendation projects, via daily quality inspection of created queries, conducting analyses, and formulating action plans to improve quality and performance of daily moderation
- Manage communications to ensure alignment, which includes, but is not limited to, both internal and external recurring project syncs and calibration meetings with the moderation team to support the appeal process (e.g. analyze diff cases, offer solutions and suggestions to resolve misalignments to improve accuracy)
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- Support the training and go-live process with the moderation team, including holding follow-up explanation sessions as needed, correcting test results, and handling Q&A
- Generate performance reports via analyzing, reviewing, and assembling project metrics / data
- Work closely with cross-functional stakeholders in order to provide feedback including on data quality / SOPs / policies / and guidelines to ensure overall success of projects
- Additional compatible and related responsibilities which are not necessarily listed above
- Based on business requirements, you may be moved between projects
Qualifications
Minimum Qualifications
- Bachelor's degree or above
- Japanese fluency and English proficiency as content dealt will be both domestic and global
- Excellent communication and data analysis skills, experience in cross-team collaboration, eager to learn
- An in-depth understanding of local culture and familiarity with the Internet usage habits of local users
- Willing to work with sensitive issues, including but not limited to violence or sexual content
- Willing to work shifts including weekends and working hours of 13:00-22:00
Preferred Qualifications
- Familiarity with RCA methodology or moderation experience is a plus
- Knowledge about TikTok and search engines, familiar with social media platforms
- Proficiency with common office software, able to manipulate spreadsheets
- Minimum 1-2 years of work experience
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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