Search Operations Team Leader
Responsibilities
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
- Leading, managing, recruiting & developing the regional search operation team, helping them to achieve their full potential and maintain high standards & quality of work.
- Being responsible for ensuring that all services are delivered within the framework of TikTok's core values and in line with existing policies & procedures.
-Being responsible for leading the team to perform policy, process & strategies localization, BPO quality management, Quality assurance, RCA, data analysis & deep dives, making reports & policy recommendations and strengthening the team's understanding of Search Ops policies.
- Continuously evaluate outcomes, manage performance, establish and optimise the workflow and SOPs, report, analyse, and optimise quality processes to ensure productivity, quality, effect and efficiency goals can be met.
- Being responsible for cooperating with cross-functional teams such as product, research & development teams to optimise search strategies and improve users' search experience.
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- Being responsible for landing new projects and providing high quality training to BPO site.
- Report, analyse, and provide insights on our quality process and optimise the training process.
- Actively promoting and supporting inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals.
- Creating an inspiring team environment with an open communication culture, utilising clear goals and objective setting to help the team succeed.
- Additional compatible and related responsibilities which are not necessarily listed above.
Qualifications
Minimum Qualifications:
- Bachelor's Degree or equivalent education/experience, advanced degree is preferred.
- Minimum 2 years of experience in quality management in a major tech or media company.
- Solid communication skills with proven proficiency in English (both written and verbal), as English is the primary language used in daily business communication.
- Solid communication skills with proven proficiency in English (both written and oral), as English is the primary language used in daily business communication.
- 2 years of experience as Team Lead/Content Manager/ Technical Lead. Solid people management skills and currently leading diverse teams.
- General knowledge about Search Engineering/Search engines and Search related strategies.
Preferred Qualifications:
- Deep understanding of online safety, privacy, and expression issues.
- Attention to details and ability to work independently. Possesses good interpersonal skills, demonstrate good judgment, training and coaching skills.
- Proven track record of working with cross-functional partners, across different countries, ideally have experience with different markets/region.
- Analytical skills & Problem solving and data analytics.
- Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.