Search Operations Specialist - USDS

Responsibilities

About the team
Our TikTok Search Operation team plays a key role in improving TikTok users' search experience by investigating user feedback, evaluating search result, analyzing data, etc.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities
1. Responsible for improving the search strategy and product usage experience, and producing valuable search strategy optimization suggestions through product satisfaction evaluations, strategy evaluations, special annotations, competition evaluations, and search user negative feedback case evaluations, etc. Work with PMs and R&Ds to promote strategy implementation.
2. Responsible for routine monitoring and analysis of search scale and search quality-related indicators; monitoring, intervention, or feedback processing of sudden hot topics and top queries on the site, as well as conducting evaluation and research on recommended words (SUG, SAR, RS, etc.) under search recommendation scenarios; gain insight into the characteristics and search needs of overseas users, and explore effective methods to improve search scale and quality.
3. Conduct routine security inspections on search terms to promptly discover and deal with missing or accidentally damaging search terms that pose potential security risks, in order to ensure the safety and experience of online search effects.
4. Collaborate with the US operations team to optimize the search effect of key vertical content, improve the experience of various operational campaigns in search scenarios, conduct campaign banner configurations and results page intervention in a timely manner, and enhance users' understanding of search.

Qualifications

Minimum Qualifications
1. Bachelor degree or above
2. Strong logical-thinking and problem-dissecting abilities, and able to propose solutions through case analysis.

Preferred Qualifications
1. Experience in search, data labeling, user feedback, content moderation or similar operation jobs.
2. Have a high sense of responsibility and self-motivation, is result-oriented, and has strong execution capability.

As a condition of employment, all successful candidates must be able to establish authorization to work in the United States. For this position, the Company does not provide sponsorship or any immigration-related benefits

Job Information

[For Pay Transparency] Compensation Description (hourly)

The hourly rate range for this position in the selected city is $30.08- $48.72.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.