Search Operations Quality Analyst - Ads - Malaysia

Responsibilities

About the team
Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

- Perform daily operational tasks such as quality inspection, guidelines and process optimization, queue assignment, and handling escalations for the evaluation project.
- Work closely with stakeholders to stay updated on guideline developments and provide feedback on implementation and execution.
- Conduct daily audits on an internal system and provide error analysis and feedback to stakeholders (R&D & Product Manager).
- Monitor the quality scores of evaluators and conduct root cause analysis with the management team.
- Monitor project data, record daily output and quality scores, prepare data analysis/reports for projects, and validate reports and data provided to stakeholders/partners.