Search Operations Ads Quality Analyst - São Paulo

Responsibilities

Team Introduction
The Search Ads Ops team is dedicated to evaluating and optimizing search algorithms within search ads. Our team conducts thorough evaluations and investigations to ensure optimal performance and accuracy. Additionally, we manage labeling projects to train and refine our models, aiming to improve the relevance and effectiveness of search ads. Our goal is to drive revenue growth while maintaining a high-quality user experience, balancing commercial objectives with user satisfaction. We strive to deliver superior search ads solutions through continuous innovation and meticulous analysis.

Responsibilities
- Perform daily operational tasks such as quality inspection, guidelines and process optimization, queue assignment, and handling escalations for the evaluation project.
- Work closely with stakeholders to stay updated on guideline developments and provide feedback on implementation and execution.
- Conduct daily audits on an internal system and provide error analysis and feedback to stakeholders (R&D & Product Manager).
- Monitor the quality scores of evaluators and conduct root cause analysis with the management team.
- Monitor project data, record daily output and quality scores, prepare data analysis/reports for projects, and validate reports and data provided to stakeholders/partners.
- Localize the guidelines and design training schedules and coordinate and liaise with key stakeholders to ensure the successful go-live within the targeted timeframe.
- Deliver process/product/guideline training to new joiners.
- Play a role in setting up product knowledge tests, sharing result analysis, and working with key stakeholders to improve the product knowledge of the team.
- Able to work with sensitive content including but not limited to child exploitation, diverse religious and political perspectives, violence, and adult/sexual content.
- Undertake any additional responsibilities that are not specifically listed above.

Qualifications

Minimum Qualifications:
- Bachelor's degree or above
- Proficiency in English is required to collaborate with global partners, including cross functional teams based in English-speaking regions. These interactions include leading and participating in meetings that are conducted in English as well as corresponding in chat or emails.
- Background in QA, particularly in search engine evaluation.
- Familiarity with search engines, social media algorithms, and SEO
- Strong capacity to learn and understand new concepts

Preferred Qualifications:
- Overseas work or training experience is beneficial
- Proficiency in common office software and search engine-related experience preferred
- Deep understanding of local culture and internet usage habits
- Attention to detail and ability to use data analysis to identify trends