Search Group Leader, Evaluation & Investigation
Responsibilities
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV. Our Search Operations team includes: Global E-Commerce team, Search Evaluations team, Model Data team and Recommendation team.
The new Group Leader will be responsible for growing and scale large teams via internal development mechanism, and manage a group of team leaders with a variety of experience levels. The group leader will also maintain customer relationships, improving response and delivery times as well as increasing the efficiency of existing processes and procedures to enhance the company's internal capacity.
Responsibilities
- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including operational delivery, problem resolution, change management, performance management and career development.
- Support clear expectation setting, including planning, monitoring, appraising, and reviewing job contributions to helping the team to achieve their full potential, maintain high standards & quality of work and a strong delivery.
- Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent data delivery service.
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- Develop effective and efficient cross functional partnerships, to support the operations and influence action.
- Create, develop and maintain Training Management related items for onsite teams, such as onboarding plans, knowledge enablement scores, training success rate.
- Work closely with a number of cross functional departments, including legal and safety departments to ensure compliance.
Qualifications
Minimum Qualifications
- Bachelor's Degree or equivalent education/experience, advanced degree is preferred.
- Minimum 3 years Leadership experience managing managers and scaled operations teams, within Trust and Safety, Search/ Tech or similar area.
- Solid experience of growing and scaling large teams in a fast paced environment and conducting strong quality management.
Preferred Qualifications
- Solid communication skills and proven record of effective collaboration with global partners and XFN stakeholders regionally and globally.
- Proven record of analytical skills with the ability to perform complex data analysis to derive key insights.
- Ability to develop strategies, prioritise projects, and ensure the delivery of high quality work under time constraints.
- Possess a sense of project ownership and user thinking. Operate and execute in a responsible, proactive, and efficient manner.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. Your resilience and commitment to self-care to manage the emotional demands of the role.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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