Search Evaluator Quality Analyst, German Speaker - Trust & Safety [Fixed-Term Contract]
Responsibilities
About the team
The Search and Interaction Safety Operations team will assume a critical role in ensuring the seamless operation of TikTok's search and interaction feature, implementing operational processes, and overseeing day-to-day activities. By proactively addressing safety concerns and enhancing operational efficiency, the team will significantly contribute to TikTok's mission of providing a safe, smooth, and enjoyable search experience for users worldwide.
Responsibilities:
- Develop and implement quality control processes to ensure adherence to established guidelines and standards.
- Monitor the quality of content review for complex and high-quality content and ensure credible quality result output.
- Identify opportunities for process improvement that will enhance the review of complex content.
- Provide feedback to team members about quality performance outcomes, analysis, and interpretation of data.
- Develop and implement training for team members to enhance the quality of their work output.
- Work closely with cross-functional teams to establish quality improvement goals, targets, and priorities.
- Create and execute projects aimed at enhancing the priority and quality of content review.
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- Communicate outlined expectations and provide regular progress updates to stakeholders and senior management.
- Participate in other ad-hoc projects as assigned by the team lead.
Qualifications
Minimum Qualifications:
- Bachelor's degree and 2+ years of relevant work experience
- High Proficiency in oral and written German to support the German market.
- Excellent content analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Experience working with content review tools and processes.
- Proficient in Microsoft Office Suite and other relevant software.
Preferred Qualifications:
- Experience in developing and implementing training programs.
- Ability to work in a fast-paced and constantly evolving environment.
- Proven experience in quality control and continuous improvement in high-quality and complex content review.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.