Search Evaluator Quality Analyst, German Speaker - Trust & Safety [Fixed-Term Contract]

Responsibilities

About the team
The Search and Interaction Safety Operations team will assume a critical role in ensuring the seamless operation of TikTok's search and interaction feature, implementing operational processes, and overseeing day-to-day activities. By proactively addressing safety concerns and enhancing operational efficiency, the team will significantly contribute to TikTok's mission of providing a safe, smooth, and enjoyable search experience for users worldwide.

Responsibilities:
- Develop and implement quality control processes to ensure adherence to established guidelines and standards.
- Monitor the quality of content review for complex and high-quality content and ensure credible quality result output.
- Identify opportunities for process improvement that will enhance the review of complex content.
- Provide feedback to team members about quality performance outcomes, analysis, and interpretation of data.
- Develop and implement training for team members to enhance the quality of their work output.
- Work closely with cross-functional teams to establish quality improvement goals, targets, and priorities.
- Create and execute projects aimed at enhancing the priority and quality of content review.
- Communicate outlined expectations and provide regular progress updates to stakeholders and senior management.
- Participate in other ad-hoc projects as assigned by the team lead.

Qualifications

Minimum Qualifications:
- Bachelor's degree and 2+ years of relevant work experience
- High Proficiency in oral and written German to support the German market.
- Excellent content analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Experience working with content review tools and processes.
- Proficient in Microsoft Office Suite and other relevant software.

Preferred Qualifications:
- Experience in developing and implementing training programs.
- Ability to work in a fast-paced and constantly evolving environment.
- Proven experience in quality control and continuous improvement in high-quality and complex content review.