Scaled Client Solutions Partner - Global Business Solutions - Madrid
Responsibilities
The Regional Product & Client Solutions (rPCS) organisation drives strategic alignment and commercial excellence across our Europe and Israel region. This team focuses on elevating product and client solution strategy across the GBS region, ensuring consistent go-to-market excellence. RPCS partners closely with regional markets to surface opportunities, streamline product adoption, and drive incremental revenue. Through close collaboration with sales and product stakeholders, the team brings clarity, cohesion, and commercial momentum to the region.
The Scaled Client Solutions Partner is a core member of the RPCS team, responsible for accelerating adoption of TikTok's priority products among enterprise clients across the EUI [Europe and Israel] region. This role drives measurable impact by providing direct client support, delivering data-driven insights, and ensuring executional excellence across key accounts.
Key Responsibilities
- Core KPIs: Revenue growth, Product adoption, client satisfaction, campaign performance, and measurable ROI across "touched" accounts.
- Client Execution & Support: Act as the day-to-day partner for assigned clients, supporting onboarding, campaign setup, technical troubleshooting, optimization and reporting . Provide proactive recommendations aligned with client budgets and objectives.
- Analytics & Insights: Analyze campaign and client performance data, identify trends, and deliver actionable insights. Translate complex datasets into clear recommendations that inform strategy and drive results.
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- Critical Thinking & Problem-Solving: Apply structured problem-solving to resolve client challenges, anticipate risks, and identify opportunities.
- Operational Excellence: Ensure consistent and high-quality delivery of managed services by following established playbooks and best practices.
- Cross-Functional Collaboration: Act as a bridge between clients and internal stakeholders.
- Knowledge Sharing: Stay current with TikTok product innovations, advertising trends, and best practices, sharing insights internally and externally to raise the level of expertise across teams and clients.
Qualifications
Minimum Qualifications:
- Experience or deep understanding of performance marketing in the online advertising industry.
- Data Analytics: Ability to understand and dissect sales and campaign data and deliver actionable recommendations that improve advertising effectiveness, maximize client revenue, and drive ROI and efficiency.
- Critical Thinking & Problem-Solving: : Strong structured problem-solving skills, with the ability to evaluate trade-offs, anticipate challenges, and drive decisions based on proof points, analysis & insight.
- Project Management: Ability to manage multiple initiatives and projects simultaneously while maintaining attention to detail and deadlines.
Preferred Qualifications:
- Proficient in Excel with working knowledge of BI tools is a plus.
- Adaptability: Willingness to learn new systems and processes quickly
- Teamwork: Ability to collaborate effectively with colleagues across different departments
- Problem-solving skills: Identifying and resolving administrative issues independently
- Knowledge Sharing: Stay current with TikTok product innovations, advertising trends, and industry best practices.
- Demonstrate a self-starter mindset by applying new knowledge directly to client work, and sharing insights with both clients and internal teams to raise expertise, improve performance, and drive stronger product adoption.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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