Safety Product Operation Analyst, Search & Interaction Safety - Trust & Safety

Responsibilities

About the Team
The Search & Interaction Safety Team is a lean and agile group focused on safeguarding user interactions across Search, Comment, and Messaging. Our mission is to respond quickly to evolving safety challenges by streamlining workflows, implementing efficient operational processes, and fostering cross team collaboration to proactively address risks.

The planning team ensures that safety operations are adequately resourced, optimized, and future-ready. By aligning workforce supply with business needs, managing vendors and internal capacity, and responding to real-time changes, the team plays a central role in maintaining service levels, productivity, and long term scalability of safety operations.

Responsibilities
- Translate product strategies into quantifiable resource requirements and corresponding operational plans.
- Establish an efficiency metrics system and an end-to-end attribution analysis framework to identify operational risks and guide efficiency optimization.
- Define and break down multi-dimensional operational efficiency targets; continuously track execution progress, analyze deviations, and drive cross-functional collaboration to achieve goals.
- Conduct in-depth analysis of metric discrepancies and data fluctuations, and collaborate with Product and Engineering teams to develop and implement mitigation solutions.
- Partner with stakeholders to streamline platform functionalities, enhance foundational data maintenance mechanisms, identify risks in manual operations, diagnose feature usage issues and optimization opportunities, and drive resolution with platform product teams.

Qualifications

Minimum Qualifications:
- Bachelor's degree or above in Mathematics, Statistics, Computer Science, Engineering, or a related field.
- At least 2 years of experience in data analysis, business analysis, or product operations.
- Familiarity with metrics system design, attribution analysis, and goal-setting methodologies.
- Proficient in data visualization tools (e.g., Tableau, Power BI), SQL, Excel, and statistical analysis tools.
- Strong communication skills, with the ability to collaborate effectively across teams and stakeholders.

Preferred Qualifications:
- Experience with Python is a plus.
- Platform experience