Safety Operations Quality Assurance - Trust and Safety - Indonesia

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

Responsibilities:
1. Perform daily audits on the internal system.
2. Provide analysis of errors and feedback to the respective team.
3. Work with the training team to align policy understanding of QA and labelers.
4. Provide support on Policy/Quality related questions on an ad-hoc basis.
5. Responsible for guiding new joiners in order to achieve ramp-up targets.
6. Work closely with Safety Specialist in order to provide feedback on quality.
7. Identify potential errors in policy and correct them in time.
8. Conduct quality meetings with the team to analyze errors.
9. Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.
10. Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
11. Resilience and commitment to self-care to manage the emotional demands of the role.
12. Parts of this role will require supporting other products within the ByteDance suite. ByteDance is TikTok's parent company, whose mission is to inspire creativity and enrich life.

Qualifications

Minimum Qualifications:
- Proficiency in English and Bahasa Indonesia (local language).
- 1 year of experience as a Quality Assurance.

Preferred Qualifications:
- Have completed a Bachelor's degree or above.
- 1 year of experience in Content Moderation/Content Quality/Content Safety.
- Proven experience working on social media platforms/tech companies.
- Possesses a good understanding of local culture and familiarity with the Internet usage habits of local users.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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