Reporting & Insights Analyst - Trust and Safety
Responsibilities
About the Team
The Reports & Insights (R&I) team is the analytical backbone of the Trust & Safety organisation, supporting the Account & Youth Safety (AYS) pillar globally. We combine deep operational understanding with strong technical capability to turn complex datasets into clear, actionable insights that drive performance improvement. We partner closely with Operations, Policy, Product, Data Science to optimise processes, surface root causes, and build scalable data solutions that improve efficiency, accuracy, and user safety.
Responsibilities:
1. Build and automate dashboards, reports, and pipelines using SQL, Python, and internal BI tools.
2. Monitor key operational metrics (moderation efficiency and quality, volume trends, moderation impact on ecosystem) and investigate anomalies.
3. Conduct deep-dive analyses and root cause analysis to uncover performance drivers and improvement opportunities.
4. Enhance data infrastructure and reliability in collaboration with Data Engineering and Data Science.
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5. Standardise KPI definitions and ensure consistent metric alignment across regions and programs.
6. Support leadership and front line teams with actionable insights, visualisations, and data-driven recommendations.
7. Measure the impact of new policies, tools, and workflows through pre/post analysis.
8. Automate recurring reporting tasks to reduce manual workload.
9. Identify and implement advanced analytics or predictive models to drive proactive performance improvement.
Qualifications
Minimum qualifications:
1. 3+ years of experience in data analysis, reporting, or business intelligence (preferably in large-scale operations or trust & safety environments).
2. Strong proficiency in SQL and experience with large, complex datasets.
3. Practical experience with Python or R for automation and analytical tasks.
4. Skilled in building dashboards and visualisations using BI tools (e.g., Tableau, Power BI, VChart, or similar).
5. Proven ability to translate complex data into clear, actionable insights for non-technical stakeholders.
6. Strong understanding of KPI frameworks, performance monitoring, and root cause analysis.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
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