Regulatory Response Analyst, Risk Containment (Bilingual Urdu | Punjabi | Pashto) - Trust and Safety
Responsibilities
The Regulatory Response Team, a key function within Risk Containment, specializes in navigating trust & safety issues, regulatory requirements, and compliance with global laws. The team plays a critical role in mitigating risks related to geopolitical developments and user-generated content, while ensuring timely response to escalations and coordinated action on major global incidents. This team's work directly informs enforcement decisions, shapes policy recommendations, and protects millions of users across high risk markets.
Responsibilities:
- Investigate, manage, and resolve global cases reported across multiple channels for TikTok, including review of potentially graphic, controversial, or offensive content.
- Craft comprehensive incident reports and clearly communicate analysis, findings, and escalation rationale to key stakeholders.
- Analyze incident trend data to identify process improvement opportunities and provide actionable recommendations to proactively enhance processes, policies, and products.
- Conduct thorough root cause analyses to address underlying issues and implement corrective actions to prevent recurrence.
- Collaborate with global, cross-functional teams, including regional Trust & Safety, Public Policy, Legal, Product, and Engineering, to develop effective solutions.
- Lead ad hoc and strategic projects from inception through successful implementation.
- Maintain composure and sound judgment in ambiguous or high-pressure situations.
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Qualifications
Minimum Qualifications:
- Bachelor's degree with relevant work experience.
- Proficiency in Urdu required, with additional working proficiency in Punjabi or Pashto (reading and writing). This role requires reviewing content, case materials, and official documentation in local languages, as well as communication with government entities, regulatory bodies, and external partners across the Pakistan, India, and South East Asia markets.
- Strong knowledge of political dynamics, threat actors, social media challenges, common Trust & Safety abuse vectors, and the current regulatory landscape.
- Experience navigating regulatory inquiries and compliance frameworks, with a process oriented approach to incident management.
- Ability to thrive under pressure, manage escalations effectively, and collaborate across diverse, globally distributed teams.
- Flexibility to work across global time zones with availability for weekend shifts as required.
Preferred Qualifications:
- Strong quantitative skills and a data driven mindset, with proficiency in SQL or Excel.
- Prior experience in Trust & Safety, fraud prevention, regulatory compliance, or risk management.
- Excellent interpersonal skills with the ability to distill complex issues for both technical and non-technical stakeholders.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $71778 - $151112 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.