Regional High Harm Policy Manager - Philippines and Indonesia - Trust and Safety

Responsibilities

About the team:
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

The Trust & Safety Policy team develops and reviews our community policies to promote a positive and safe environment for all of our Users and Content Creators to enjoy and express themselves. Specifically, the Regional High Harm Policy team is made up of expert policy ambassadors that drive a safe and joyful creator experience across policy, product development, and risk mitigation. We ensure that our Community Guidelines and policy principles are effectuated in all of the communities they serve. We are doubling down in our investment to minimize our highest harm areas that require local context and expertise across all features. Our goal is to ensure our company's products are safe and welcoming for a diversity of people, communities, and ideas. The team is working on investing in policy interventions that can efficiently address our highest severity harms across all feature sets. We are responsible for developing specialized policy enforcement strategies to enhance our ability to efficiently and accurately detect and remove high-harm content.

What will I be doing?
- Draft, analyse and update policy documentation for Southeast Asian markets, which includes Philippines and/or Indonesia, by leveraging local insights which are in line with our global approach to Trust and Safety;
- Formulate policy enforcement strategies for high-harm areas such as Hate, Violent Behaviours and Dangerous Actors, Mental Health, Integrity and Authenticity and Human Exploitation, specific to the Southeast Asian markets under your charge;
- Oversee the creation and maintenance of policy guidance and occasional training documents for the Philippines and/or Indonesia market and for high-harm policy areas, for moderators and other internal Trust and Safety teams;
- Act as the policy point of contact for Philippines and/or Indonesia, in coordination with regional and global stakeholders, and respond to content related issues that might arise;
- Manage cross functional relationships with senior regional stakeholders. Collaborate with Policy, Product, Operations, Legal, Public Policy and Public Relations teams to build consensus on, and evolve, content policies where necessary;
- Work closely with cross-functional partners and external experts to stay up-to-date on emerging social media trends in Philippines and/or Indonesia, to predict and prevent content violations of TikTok's Community Guidelines.

Qualifications

Minimum Qualifications
- 4+ years experience in policy development, enforcement operations, public policy, or escalations management, preferably within technology, digital platforms, or trust & safety environments. Experience should demonstrate measurable contributions such as improving policy accuracy, reducing error rates, or strengthening governance workflows.
- Demonstrated market knowledge of the Philippines or Indonesia, including socio-cultural norms, emerging online safety trends, and regulatory or public discourse impacting content policy. Experience applying this market understanding to improve decision accuracy or stakeholder alignment is valued.
- Professional proficiency in Tagalog or Bahasa Indonesia, with proven experience using the language in professional environments to review content, assess market-specific risks, support stakeholders, or ensure accurate interpretation of local context and nuances.
- Proven ability to analyse complex or ambiguous cases and produce principled, defensible, and well-structured policy assessments, supported by evidence, precedent, and risk evaluation.
- Strong written and verbal communication skills, demonstrated through preparing policy rationales, writing case assessments, presenting recommendations, or briefing cross-functional teams on sensitive or high-impact issues.
- Demonstrated interest in how technology, media trends, and cultural behaviours influence online safety, policy design, or user risk patterns, with practical examples of incorporating these insights into daily decision-making.