Regional Head of Operations, Live & Monetization - Trust & Safety (AMS)
Responsibilities
About the team
The Live and Monetization Team supports Business Partner moderation efforts to address objectionable or disturbing user-generated content in Live formats across AMS, EMEA and APAC regions.
Our team is dedicated to the review and enforcement of policies to maintain a safe and vibrant platform where creators can interact with users. We work daily to find the right balance between harm prevention and free expression by minimizing leakage and minimizing overkill.
The team is responsible for the daily governance of Business Partner Moderation Teams, including but not limited to managing daily operations, tracking of KPI's and developing strategies for improvements to operational excellence. The team also ensures cost-effective operations through strategic resource allocation.
Key Responsibilities:
- Provide strategic leadership for AMS Trust & Safety operations, ensuring alignment with global objectives and organizational vision.
- Design and lead complex, scalable operational frameworks that drive efficiency, resilience, and measurable impact across diverse AMS markets and multiple layers of management.
- Lead, mentor, and develop high-performing operations teams, fostering a culture of accountability, innovation, and continuous improvement.
- Oversee operational performance through rigorous analysis of KPIs and data-driven insights, ensuring delivery of key business outcomes.
- Own end-to-end strategic vendor management across multiple countries, ensuring accountability for performance, strict compliance with regulatory and internal standards, and consistent delivery of high-quality services through long-term partnership development.
- Proactively identify and address systemic operational challenges and vendor-related risks through cross-functional collaboration and structured problem-solving.
- Act as a senior liaison with policy, legal, and product teams to ensure Trust & Safety operations are deeply integrated with broader platform safety initiatives.
- Champion and drive enterprise-level transformation and change management programs that elevate the maturity and scalability of Trust & Safety operations.
Qualifications
Minimum Qualifications:
- 5 years of progressive leadership experience in operations and vendor management, preferably within global or multi-regional organizations.
Want more jobs like this?
Get Business Operations jobs in San Jose, CA delivered to your inbox every week.
- Proven track record of driving high-impact operational strategies and leading teams in dynamic, fast-paced, and highly complex environments.
- In-depth expertise in Trust & Safety frameworks, risk mitigation, and operational execution at scale.
- Advanced analytical skills with a strong focus on performance measurement, vendor accountability, and continuous process improvement.
- Demonstrated success in leading large-scale, cross-functional initiatives and managing complex organizational change.
Preferred Qualifications:
- Exceptional communication and influencing skills, with the ability to engage effectively across technical and non-technical stakeholders at all levels, including executive leadership.
- Extensive experience navigating matrixed organizations and managing diverse stakeholder relationships to align on strategic priorities.
- Proven capability in supporting employee wellbeing within psychologically demanding environments.
- Prior experience working within or supporting social media platforms, with an understanding of content moderation challenges, platform safety policies, and community trust dynamics.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $132000 - $288000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.