Regional Crisis Manager - Americas
Responsibilities
Team Intro
The Global Crisis Management function is part of the broader Physical Security (PSec) department; and our mission is to mitigate the loss to our People, Assets, Operations, and Reputation from off-platform & physical-natured crises through highly-effective Crisis Management Teams (CMTs). The aim is to ensure the safety and security of our employees, maintain the continuity of critical operations and minimize the impact to our brand reputation in the face of a physical security crisis. Our program has global coverage across all company's corporate offices, products & services (excluding Data Centers & TikTok US Data Security - USDS), and focuses on the assessment, anticipation, preparedness, response, recovery & review of PSec crisis situations.
Responsibilities
- Lead the adoption, implementation and continuous improvement of the global Physical Security crisis management programme across North America and Latin America, ensuring alignment with global standards and methodology.
- Oversee the readiness and maturity of regional Crisis Management Teams (CMTs), including maintaining rosters, response plans, risk registers and preparedness tools.
- Coordinate real-time crisis response activities, including CMT activations, incident management support, documentation and cross-functional stakeholder alignment.
- Design and deliver crisis management training, simulations, exercises and workshops to strengthen organisational preparedness and response capability.
- Monitor regional security threats and emerging risks, recommending proactive measures to enhance resilience and operational readiness.
- Build trusted relationships with leadership teams and cross-functional partners to increase programme awareness, improve user experience and drive continuous enhancement.
- Manage and mentor Crisis Specialists or junior team members, support global programme initiatives, and undertake additional duties as required.
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Qualifications
Minimum Qualifications
- 5+ years of experience in crisis management operations, planning and/or exercises, including programme design and implementation at regional or global level.
- Strong project management skills with the ability to provide strategic direction and thought leadership.
- Excellent written communication skills, with the ability to tailor messages clearly and concisely for a wide range of audiences.
- Proven ability to exercise sound judgement and make effective decisions in time-sensitive situations.
- Ability to coordinate cross-functional teams within a complex and fast-paced working environment.
- Able to work fully on-site, five days per week.
Preferred Qualifications
- Working knowledge of crisis management frameworks and programme delivery within large organisations; experience in the technology industry is strongly preferred.
- Experience working across global and diverse business environments.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $102400 - $216000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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