Recommendation and Traffic- Quality Assurance

Responsibilities

About the Team
The Trust and Safety were established to create to bring safety to the platform. We work hard to make sure the platform is protected and able to provide the best experience for all of our users.

Responsibilities
-Working in the Quality Assurance team to make sure key data delivery targets (e.g. productivity, efficiency, quality, latency) are met for projects under Search Recommendation & Trending.
-Responsible for policy/guideline and SOP implementation and clarification to ensure better understanding and performance of moderation.
-Work closely with POC and other stakeholders in order to provide feedback on data quality/SOP/policy/guideline and ensure overall success of projects.
-Support training and go-live process within Search Recommendation team.
-Responsible to look through moderation performance and weekly report writing. Conclude RCA whenever needed.
-Perform other project-related duties as assigned.

Qualifications

Minimum Qualifications:
-Bachelor's degree or above.
-Excellent language skills; Fluent in English

Preferred Qualifications:
-Knowledge about Tiktok/CapCut and search engines, familiar with social media platforms.
-Deep understanding of local culture and familiarity with local users' online habits/preferences.
-Good communication skills, experience in cross-team collaboration, eager to learn.
-QA experience of moderation project, familiarity with RCA methodology is a plus.
-Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content.