Rapid Response Specialist - USDS

- Conduct proactive sweeps and investigations to understand emerging trends and ultimately mitigate harms before they cause escalations.

Data Analysis
- Analyze quantitative and qualitative data to generate analytic judgments and products.
- Utilize data plus internal tools and systems to help Trust & Safety teams analyze trends, identify patterns, and share insights; transform data sets and quantitative and qualitative analysis into compelling visuals.
- Share data and insights that illuminate policy gaps and grey areas, all with the intention of improving policy to enable clear, scalable enforcement.

Process & Tooling Improvements
- Identify tooling discrepancies, provide recommendations for improvements, and liaise with engineering and product teams to implement solutions; enhance team's work through recommendations for optimizing tooling.

Qualifications

Minimum Qualifications
- Bachelor's degree or equivalent experience in a related field.
- 3+ years of professional experience in Incident Management, Trust & Safety, or Investigations, ideally within a global tech or social media environment.
- Demonstrated ability to lead cross-functional projects and drive operational excellence across different global regions and time zones.
- Exceptional communication skills, with a demonstrated ability to distill complex technical or safety issues into clear, actionable insights for diverse audiences.
- Proven ability to thrive in fast-paced, ambiguous environments, prioritize work, and make grounded decisions in important situations.
- Experience with, or willingness to be exposed to, sensitive and graphic content that violates Community Guidelines (including but not limited to: child safety, self-harm, hate speech, and violent extremism).
- Ability to independently pull and analyze data to identify trends and inform evidence-based decision-making.

Preferred Qualifications
- Extensive experience in investigating and mitigating high-priority platform risks, including but not limited to Child Safety, Violent Extremism, or Human Exploitation.
- Sophisticated understanding of Policy and Community Guidelines to drive enforcement and contain platform risk during breaking-news events or viral crises.
- Strong aptitude for navigating complex internal tools, proprietary systems, and content moderation interfaces.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $96000 - $217023 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): San Jose, CA

Job ID: TikTok-7595692218011322677

Employment Type: OTHER

Posted: 2026-01-19T19:54:17