Quality Business Insights Analyst - USDS

In this crucial position, you will propose evidence-based solutions, enabling your key partners to make informed decisions across the entire product and operations lifecycle of Trust and Safety moderation queues.

This team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility - especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Responsibilities
- Perform complex data analysis to uncover problematic error trends, document and report findings to leadership
- Maintain expert understanding of TikTok's policies, procedures, app features, and internal documents
- Work closely with internal and external teams to conduct RCAs and drive quality improvement strategies
- Support the calibration process, Monthly Quality Report, and Monthly Business Reviews.
- Utilize visualization and descriptive information to connect disparate ideas into cohesive, well-grounded insights for scalable and intuitive reporting with the goal of better aligning internal processes
- Analyze quantitative and qualitative datasets from QA processes to generate impact-driven recommendations for department partners including Training, Product, Workforce Management, and Enforcement Operations.
- Own, manage, and in some cases, advocate business cases for the development of new tools to support the QA processes.
- Own data validation process for all insights collected from audits, deep dives, and policy changes.
- Collaborate and partner with stakeholders in data & analytics, to support the creation of tooling and a dashboard for the Training and Quality Department
- Expert in QA processes including auditing, RCA, and calibration.
- Must be able to see beyond the spreadsheet and understand stakeholders' requests and end goals in order to advise on short or long-term solutions.
- Develop automated reporting by ensuring data quality through documentation and providing quality assurance of delivered insights
- Communicate effectively with technical and non-technical audiences both verbally and in writing
- Design and analyze product experiments and suggest a framework to communicate results

Qualifications

Minimum Qualifications
- 3+ years experience in Trust & Safety, or similar industry experience
- 2+ years of quality assurance experience, reporting, analytics/ operational excellence
- Ability to use constructive and candid dialogue to influence others without relying on formal authority, as well as experience in technical writing and technical communication.
- Takes a measured and thoughtful approach to difficult situations, be comfortable with ambiguity, and be able to bounce back quickly from team challenges
- Able to work with minimal supervision, taking ownership of work and completing tasks in a timely manner, while adapting rapidly to changing work environments, priorities, and organizational needs.
- Self-motivated individual with strong organizational and problem-solving skills, including the ability to transition between detailed data and high-level insights.
- Ability to identify gaps in existing processes/ policies/procedures and ability to propose action plans to mitigate the issue.

Preferred Qualifications
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $88000 - $151112 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): San Jose, CA

Job ID: TikTok-7584879872305531189

Employment Type: OTHER

Posted: 2025-12-19T20:18:25