Quality Assurance Team Lead - USDS

Responsibilities

Trust and Safety Operations a pivotal team within U.S. Data Security. We strive to enable TikTok to become the most trusted and secure platform in the US through operational excellence in content moderation via innovations in technology, optimization in processes and investment in people. We ensure that we enforce our policies based on our community guidelines and we take appropriate actions in a timely manner to minimize risks on our platform to our users and advertisers. As the Team Lead, you are responsible for overseeing the strategic direction and execution of quality assurance and content moderation programs across TikTok U.S. Data Security. This pivotal role demands a leader who can not only envision and drive strategy but also adeptly manage projects independently and navigate through highly ambiguous spaces with agility. You are expected to lead a diverse team of professionals to enhance the effectiveness and efficiency of our Trust and Safety operations, embodying innovation, collaboration, and excellence in every facet of program management.

This team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that this team interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.

It is possible that this role will be exposed to harmful content on a daily basis.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:
- Provide strategic leadership, management and direction to a multifaceted team, fostering innovation, collaboration, and excellence in all aspects of program management.
- Oversee the development and implementation of comprehensive quality assurance and content moderation strategies, ensuring alignment with TikTok's overall mission and values.
- Ensure seamless collaboration and integration among different teams and projects, facilitating cross-functional engagements and stakeholder alignment.
- Drive the continuous improvement of processes and policies, leveraging insights and data analysis to inform decision-making and program enhancements.
- Manage resource allocation and project prioritization, ensuring the effective use of resources and timely delivery of program objectives.
- Engage with senior leadership and external partners, representing the Trust and Safety initiatives and advocating for support and resources.
- Monitor and evaluate program performance, implementing adjustments and strategies to meet and exceed organizational goals and objectives.

Qualifications

Minimum Qualifications:
- Bachelor's or Master's degree in Business Administration, Management, or a related field, with significant experience in program or project management roles.
- Proven leadership experience in program management, preferably within content moderation, quality assurance, or related fields.
- Demonstrated ability to lead and inspire a team of senior professionals, managing multiple projects and initiatives across diverse operational areas.
- Strong strategic thinking and problem-solving skills, with a proven track record of driving program success and innovation.
- Excellent communication and stakeholder engagement abilities, capable of effectively navigating complex organizational structures.
- Deep understanding of quality assurance methodologies, content moderation challenges, and the digital media landscape.

Preferred Qualifications:
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.