Quality Assurance Safety Model Operator - AI Data Service Operations - Persons with Disability (PwD)
Responsibilities
At TikTok, we promote diversity and inclusion. This position is exclusive for persons with disabilities (PwD) candidates who are interested in joining TikTok and meet legal requirements. If you identify yourself in a different group, please check other opportunities on our career website.
About the Team:
Our Quality Assurance (QA) team plays a key role in ensuring operational excellence. The team works closely with internal and external stakeholders to maintain high performance standards, monitor results, and provide data-driven insights. By removing blockers, facilitating collaboration, and supporting continuous improvement, the QA team contributes to the success and growth of our operations.
This role requires collaboration with cross-functional teams, the ability to navigate ambiguity, and the skill to set clear goals. The successful candidate will take ownership of their responsibilities, propose process improvements, and help develop best practices for QA.
Content that Safety Labeling Quality Assurance interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
- Work independently and collaboratively with stakeholders to uphold high-quality performance standards across projects.
- Facilitate regular calibration sessions to align on quality expectations and provide actionable feedback.
- Partner with Policy teams to communicate updates, ensure consistency in application, and address questions in a timely manner.
- Conduct daily audits, analyze errors, and provide constructive feedback to relevant teams.
- Prepare and deliver regular performance reports to subject matter experts (SMEs) and management.
- Perform root cause analysis (RCA) on escalations and follow through with corrective actions.
- Identify opportunities for performance improvement and implement proactive, solution-oriented measures.
- Lead or participate in policy briefings to ensure alignment and clarity across stakeholders.
- Manage workflows across relevant platforms (e.g., TCS, Rock Appeal) to balance efficiency and quality.
- Provide temporary support or backfill for market-specific coverage when needed.
- Collaborate with onboarding teams to enhance training materials, SOPs, and long-term knowledge management.
- Participate in queue moderation, knowledge checks, or refresher activities to maintain policy accuracy.
- Design or contribute to the development of training plans and support their implementation.
Qualifications
Minimum Qualifications
- In this role, you'll be collaborating extensively with QA peers to facilitate regular calibration sessions and will present performance reports to teams based globally. This collaboration is necessary to support the high quality and global consistency of our company's QA operational excellence. High levels of written and oral fluency in Korean and English are required for this role, including an ability to accurately communicate industry-specific terminology.
- Ability to respond effectively to frequent updates in regulations, policies, and workflow requirements.
Preferred Qualifications
- Experience in content moderation, quality assurance, safety, labeling, or annotation.
- Strong understanding of business needs with the ability to think strategically and make sound decisions in complex situations.
- Familiarity with labeling processes and workflows across upstream and downstream teams.
- Strong collaboration skills and experience working with cross-functional partners.
- Excellent presentation and clear communication skills.
This position is exclusive for People with Disabilities (PwD). Therefore, the company reserves the right to ask for documents and certifications to evidence disability according to the relevant legal provisions on this matter.
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Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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