Quality Analyst, Pico - Trust & Safety
Responsibilities
The GenAI & Emerging Products (GenAI & EP) team in the Quality Operations function is responsible for providing policy support as well as quality operations support to a growing list of TikTok's Emerging/AI Products. We evaluate the overall quality of each moderation team or outsourced partners through the analysis of samples extracted from the online moderation queue or applicable quality strategy to ensure platform/app safety for a safe and enjoyable environment for our users as we play a critical role in safeguarding user experiences
Responsibilities:
- Perform analysis of errors in platform/moderation quality and feedback to the respective team
- Participate in the development of quality inspection standards and continuously optimize the process and system platform
- Take responsibility for policy cascading, clarification, and calibration sessions to ensure an accurate understanding of the policy and operations readiness in accordance with responsible product quality delivery
- Provide high-level and detailed reports on the Market/Site Quality Level report
- Coordinate and work closely with Process Delivery, Policy Enforcement, Content Ops to ensure safety of product (if applicable), and other relevant stakeholders to support quality operations-related tasks
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Qualifications
Minimum Qualification(s):
- 2 years of working experience in the Content Safety industry and at least 1 year of QA experience.
- Proficiency in Japanese and English is required to collaborate with global partners and key stakeholders based in Japanese-speaking markets where Japanese is a primary working language.
- General knowledge of ByteDance's international products.
- Deep understanding of virtual reality devices (ex. Pico), generative AI, online safety, privacy, content and market trends, this includes in-depth understanding of general market lifestyle contents, culture and familiarity with the internet usage habits of their users.
Preferred Qualification(s):
- Possession of a Bachelor's degree or higher.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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