Quality Analyst Live - German, Trust and Safety (12-Month Fixed Term Contract)
Responsibilities
About The Team
Our QA team performs a critical function that supports our efforts to address objectionable or disturbing content. Content QA interacts with includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder. It is possible that this role will be exposed to harmful content on a daily basis.
What Will I Be Doing:
- Conduct quality assessment work by ensuring and evaluating the quality of policy application in the content reviewed in German markets.
- Conduct root cause data analysis and summary of findings.
- Provide QA reports to content quality center team members, and act as liaison with them to ensure consistent quality measurements throughout the operation.
- Work closely with Local Operations and Safety teams, and act as escalation point of contact for policy-related questions, issues and solutions.
- Participate and occasionally facilitate coaching and calibration sessions to ensure consistent policy application.
Qualifications
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Minimum Qualifications:
- More than ten-month experience working on content quality, safety or policy in a major tech or media company.
- Deep understanding of European online safety, privacy, and expression issues.
- Strong attention to detail and ability to work independently.
- Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Resilience and commitment to self-care to manage the emotional demands of the role.
- The ability to work differing work shifts as required.
- High proficiency in German is required as the role requires written and spoken communication with German markets, fluent in English is also required as it is the working language.
Preferred Qualifications:
- Bachelor's degree is preferred, however, not essential.
- Proven track record of working with co-workers across different countries is preferable but not required.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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