Project Operations Specialist - Global E-commerce Search
Responsibilities
About the team
The Global E-commerce Operations Team is dedicated to establishing and enhancing users' awareness of shopping on TikTok, spurring users' e-commerce demands, elevating the user experience, and driving the growth of the global e-commerce business.
Responsibilities
- Independently take charge of the full lifecycle management of e-commerce search evaluation and annotation projects, including preliminary planning and delivery framework design. Ensure high-quality and efficient project execution, and deliver project-compliant data as well as actionable analysis conclusions.
- Collaborate with the algorithm/strategy product team, derive effective conclusions based on user experience data insights, and drive the iteration of experience strategies.
- Establish and improve operation standards and SOPs related to search evaluation and annotation; Jointly build and optimize these standards with cross-functional teams. Promote the implementation of evaluation and annotation standards in overseas operation teams to ensure the on-time and quality delivery of all routine and diagnostic tasks.
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- Build an e-commerce search experience knowledge base, and develop standardized evaluation frameworks and methodologies.
- Continuously drive efficiency improvement by optimizing operation infrastructure, tools and processes. Leverage AI capabilities to upgrade workflows and tools, and enhance the team's output efficiency.
Qualifications
Minimum Qualifications
- Bachelor's degree or above.
- At least 3 years of work experience in project operation, user experience, or product operation.
- Proficient in English for daily work communication, enabling smooth collaboration with overseas stakeholders, accurate use of professional terminology, and effective participation in cross-regional meetings.
Preferred Qualifications
- Strong user empathy, with the ability to deeply interpret user search behaviors, accurately distill the core of problems, and translate them into actionable directions for user experience optimization.
- Outstanding data analysis capabilities, skilled at rationalizing the attribution of data fluctuations, systematically disassembling complex problems and delivering targeted solutions.
- Excellent communication and coordination skills, proficient in driving XFN cooperation to achieve goals, and capable of independently undertaking the design of experience project management, personnel transfer plans, etc.
- Proven ability to independently undertake experience project management and solution design, with innovative thinking to break through conventional constraints and drive significant improvements in user search experience.
- Experience in AI automation, proficiency in automation tools such as N8N, Cursor, Coze, and experience in self-developed Prompt words and Workflow are preferred.
- Experience in the e-commerce/search industry is a plus.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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