Project & Operations Program Manager (Monetization Integrity Ops)

Responsibilities

About the team
Monetization Integrity Ops plays a critical role in supporting TikTok's Trust & Safety objectives. Our primary focus is on delivering high-quality content moderation at optimal cost, ensuring minimal exposure of both the platform and advertisers to high-risk content.
From an advertiser's perspective, we are committed to driving consistency and accuracy in moderation outcomes, whether automated or human-led, so that brands can build trusted, long-term, and mutually beneficial commercial relationships with TikTok.
Guided by the MI team's broader mission to make TikTok the world's most trusted ecosystem and the easiest platform to advertise on, our work contributes to TikTok's overall success in several key ways:
- Enabling Growth: By creating a safe and reliable advertising environment that attracts and retains global partners.
- Ensuring Compliance: By upholding moderation standards that align with legal, regulatory, and brand safety requirements.
- Driving Innovation: By leveraging automation, data, and human expertise to continuously improve moderation outcomes.

Responsibilities
- Project & Initiative Delivery
- Own improvement projects from scoping through implementation and closure.
- Develop project plans, milestones, deliverables, success measures and governance.
- Coordinate cross-functional stakeholders, manage dependencies and resolve project risks/issues.
- Lead workshops and working sessions to drive alignment and execution.
- Track progress and communicate key status, risks, decisions and outcomes.
- Process Transformation & Operational Improvement
- Identify and lead initiatives to simplify, standardise, automate and optimise operational processes.
- Map current-state processes and design future-state workflows and operating models.
- Lead pilots and proof-of-concepts to validate proposed solutions.
- Support implementation and transition of new processes into BAU.
- Performance & Business Insights
- Use operational data to identify improvement opportunities and prioritise initiatives.
- Conduct targeted performance deep dives to identify root causes and quantify improvement potential.
- Establish KPIs, baselines and success measures for projects.
- Track post-implementation performance to validate outcomes and identify further optimisation opportunities.
- Business Case & Benefits Outcomes
- Develop data-driven business cases for improvement initiatives.
- Quantify expected benefits across cost, efficiency, service, scalability and experiences.
- Track outcomes and recommend whether initiatives should be scaled, modified or discontinued.
- Operational Readiness & Implementation
- Lead readiness and transition activities for new systems, processes, products and workflows.
- Coordinate requirements across internal and external stakeholders.
- Support UAT, pilots, training and implementation activities.
- Conduct post-implementation reviews and capture lessons learned.
- Stakeholder & Site Engagement
- Work with internal and external stakeholders to translate operational challenges into actionable project requirements.
- Facilitate problem-solving workshops and drive stakeholder alignment.