Program Manager (Video Safety Operations, Product & Process Solutions - Video), Trust & Safety
Responsibilities
About the Team
The Video Safety Operations - Product and Process Solutions team plays a critical role in ensuring TikTok remains a safe, reliable, and scalable platform for its global community. The team partners closely with Product, Policy, Engineering, and Operations teams to translate new product features, policy updates, and operational improvements into scalable workflows that support Trust & Safety operations worldwide.
Responsibilities
- Own and drive operational projects end-to-end, supporting the rollout of new product features, moderation processes, and workflow improvements across Video Safety Operations.
- Partner with cross-functional stakeholders including Product, Policy, Engineering, Data, and Operations teams to gather requirements, align on implementation strategies, and ensure successful execution.
- Design and improve operational workflows that support large-scale content moderation systems, identifying opportunities to simplify processes and improve efficiency.
- Support change management and feature launches, including implementation planning, process documentation, and operational readiness for new initiatives.
- Analyze operational data and workflow performance to identify bottlenecks, risks, and opportunities for automation or optimization.
Want more jobs like this?
Get Data and Analytics jobs in Singapore delivered to your inbox every week.
- Track project milestones and implementation progress, ensuring stakeholders remain aligned and projects are delivered on schedule.
- Help scale global operational initiatives, working with regional teams to support various project launches.
Qualifications
Minimum Qualifications
- Bachelor's or above in Business, Operations, Economics, Computer Science, Information Systems, Public Policy, or a related field.
- Demonstrated ability to lead or manage complex projects, such as research initiatives, internships, consulting projects, or student leadership roles.
- Experience in a role involving strategic/analytical initiatives (project management, consulting, data analysis, or technical systems) and/or customer operations
- Excellent communication and stakeholder management skills, with the ability to collaborate across multiple teams and functions including engineering and technical teams
- Highly organized with strong execution and project management abilities, capable of managing multiple priorities in a fast-paced environment.
- Willingness to work with potentially graphic and objectionable content
- Excellent communication in both spoken and written English
Preferred Qualifications
- More than 2 years of experience in delivery management and content safety-related work.
- Capable of driving projects involving multiple businesses and roles for smooth progress and implementation
- Experience with machine learning concepts, LLM applications, or AI/ML product development
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.