Program Manager - Sourcing (Business Operations & Portfolio Performance ), Trust & Safety
Responsibilities
About the team
The Business Operations & Portfolio Performance team is responsible for managing strategic cross-functional programs within Trust & Safety Operations, driving projects forward, implementing process and program changes, and define new ways of working.
Responsibilities
- Lead internal program reviews, including business and quarterly review sessions, and leadership alignment sessions.
- Lead global projects and programs within Trust and Safety Operations, working closely with cross-functional teams to drive implementation.
- Conduct data analysis and translate data insights into business recommendations.
- Prepare high quality business reports and deliver presentations tailored to technical and non-technical stakeholders.
- Drive process improvements to improve the business management of T&S Operations, such as automating dashboards and developing new tools.
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- Influence and drive alignment across lines of business teams to execute our roadmap, fostering a collaborative approach.
- Build and maintain strong relationships with Trust & Safety Operations teams to gain a strong business understanding.
Qualifications
Minimum Qualifications
- Bachelor's degree, or equivalent, in Humanities, Economics, Finance, or equivalent practical experience.
- At least 5 years experience in program and/or project management
- Strong analytical skills and strategic thinking, and an ability to thrive in a dynamic environment.
- Experience managing large-scale, complex projects including change management execution.
- Ability to work independently and exercise maturity in handling confidential information.
- Excellent skills in verbal and written communication across both technical and non-technical audiences.
- Strong stakeholder management skills and able to influence without authority.
Preferred Qualifications
- Large scale operations experience
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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