Program Manager, Physical Security

Responsibilities

The Physical Security Center of Excellence (COE) develops the standards, programs, tools, and governance that enable consistent, scalable, and effective security operations globally. The team partners with GSOC, Travel Security, Intelligence, regional security teams, and cross-functional partners to strengthen operational readiness, improve quality, and continuously evolve security programs.

About the Role
- Lead multiple programs and initiatives across the GSOC, Travel Security, and Intelligence, driving execution, governance, and continuous improvement.
- Translate operational needs, stakeholder feedback, and emerging risks into practical processes, standards, tools, and program improvements.
- Partner with regional teams and vendors to improve consistency, scalability, service quality, and operational effectiveness.

GSOC:
- Maintain and improve global SOPs, standards, workflows, and QA processes, addressing gaps identified through incidents, PIRs, data, and stakeholder feedback.
- Drive process, technology, automation, and AI-enabled improvements across intelligence, mass communications, and employee support.

Travel Security:
- Deliver travel security programs, policies, SOPs, risk-rating methodologies, traveler support, and escalation processes.
- Partner with GSOC and Intelligence to operationalize travel risk monitoring, alerts, assistance, and incident response.
Intelligence
- Support intelligence standards and review products for quality, relevance, consistency, and timeliness.
- Translate requirements into repeatable workflows, templates, and service expectations.

Qualifications

Minimum Qualifications:
- Experience in program or project management, managing multiple priorities and cross-functional initiatives.
- Experience in GSOC/EOC, physical security, travel security, intelligence, emergency management, crisis management, or a related field.
- Experience developing SOPs, processes, governance, or quality programs.
- Strong stakeholder management, written communication, judgment, and discretion when handling sensitive information.

Preferred Qualifications:
- Experience in a global or multi-regional corporate security environment.
- Experience with security intelligence, geopolitical risk, travel security, or emergency response.
- Vendor, SLA, or service-management experience.
- Familiarity with GSOC technology, emergency notification, travel assistance, automation, or AI-enabled security solutions.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $115200 - $180000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.