Program Manager (Age Assurance) - Teen Experiences (San Jose)
Responsibilities
About the Team
The TikTok User Privacy & Responsibility Product division ensures that TikTok meets privacy, responsibility, and regulatory requirements while delivering exceptional user experiences for creating, consuming, and enjoying content on TikTok.
Responsibilities
- Support TikTok's Age Assurance ecosystem by improving moderation strategies and operational efficiency.
- Lead cross-functional projects to enhance age verification accuracy and compliance outcomes.
- Manage external vendors and drive seamless integration with internal systems to ensure user experience and cost efficiency.
- Monitor key metrics, identify root causes of issues, and drive continuous optimization.
Qualifications
Minimum Qualifications
- Bachelor's degree or equivalent practical experience, with 3+ years of experience in operations, trust & safety, or program management.
- Strong analytical and project management skills with cross-functional collaboration experience.
- Excellent communication and problem-solving abilities in a fast-paced environment.
Preferred Qualifications
- Experience in youth/teen safety programs.
- Familiarity with global privacy and age-related regulations.
- Experience managing third-party verification vendors or large-scale operational systems.
- Passion for building safe and responsible user experiences.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $88000 - $202667 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
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Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.