Program Manager, Advertising Experience Engagement SMB

Responsibilities

As part of the Monetization Product, the Business Integrity team is positioned to help support SMB Sales and Product teams with anything involving ads moderation.

Role Introduction:
As Advertiser Experience (Adex) Program Manager you will act as the primary AdEx PoC for the North America GBS team, providing dedicated integrity support. You will own and drive engagement with specific stakeholders, have oversight of North America specific challenges and opportunities and lead the design of solutions/approaches to address them. You will be responsible for elevating the role of AdEx from that of a service provider to a value provider.

In practice, this will require the successful candidate to develop holistic integrity strategies / programs for the NA GBS team and align these with global partners (both within AdEx and across the integrity ecosystem).

Responsibilities:
- Develop and maintain a deep understanding of relevant stakeholders' existing integrity issues and future needs.
- Work as the primary point-of-contact for SMB business teams on all integrity-related issues and provide proactive and ad-hoc support.
- Analyze data and identify areas of improvement in our existing programs, work with Product Managers and Engineers to implement enhancement projects.
- Formulate a roadmap for the development of integrity service management and balance long-term and short-term strategies/treatments with key stakeholders.
- Translate advertiser and sales teams integrity problems into tangible improvement projects.
- Actively engaged in continuous organizational improvement initiatives to meet the growth and address constraints within cross-departments.
- Partner with Training to identify and co-create training supports to resolve pain-points or policy ambiguities.
- Align region specific priorities and projects with global-level priorities.
- Contribute to the strategy and future direction of the AdEx team through adhoc / strategic assignments.

Qualifications

Minimum Qualifications:
- Proven experience and background in a Program or Project management role