Product & Process Solutions Program Manager - Video Safety Operations - Trust & Safety

- Design and improve operational workflows that support large-scale content moderation systems, identifying opportunities to simplify processes and improve efficiency.
- Support change management and feature launches, including implementation planning, process documentation, and operational readiness for new initiatives.
- Analyze operational data and workflow performance to identify bottlenecks, risks, and opportunities for automation or optimization.
- Track project milestones and implementation progress, ensuring stakeholders remain aligned and projects are delivered on schedule.
- Help scale global operational initiatives, working with regional teams to support various project launches.

Qualifications

Minimum Qualifications
- Bachelor's or above in Business, Operations, Economics, Computer Science, Information Systems, Public Policy, or a related field.
- Demonstrated ability to lead or manage complex projects, such as research initiatives, internships, consulting projects, or student leadership roles.
- Experience in a role involving strategic/analytical initiatives (project management, consulting, data analysis, or technical systems) and/or customer operations
- Excellent communication and stakeholder management skills, with the ability to collaborate across multiple teams and functions including engineering and technical teams
- Highly organized with strong execution and project management abilities, capable of managing multiple priorities in a fast-paced environment.
- Willingness to work with potentially graphic and objectionable content
- Excellent communication in both spoken and written English

Preferred Qualifications
- More than 2 years of experience in delivery management and content safety-related work.
- Capable of driving projects involving multiple businesses and roles for smooth progress and implementation
- Experience with machine learning concepts, LLM applications, or AI/ML product development

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $93600 - $220400 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): San Jose, CA

Job ID: TikTok-7637474706988599605

Employment Type: OTHER

Posted: 2026-05-09T20:12:55