Product & Process Solutions Program Manager (Quality Solutions), Trust & Safety

Responsibilities

The Video Safety Operations - Product & Process Solutions team is dedicated to ensuring a safe, reliable, and efficient experience for TikTok users by managing operational excellence by leading demand and supply management, quality management and transition of initiatives of T&S operations. It evaluates and assesses process changes for implementation in T&S Video Safety operations. The team acts as an entry point between TikTok business and T&S Video Safety operations for all requests related to product, policy or process.

Responsibilities
- Quality evaluation framework design and iteration
- Evaluation strategy and measurement methodology design
- Metric governance, monitoring, and confidence building
- Root-cause analysis and evaluation-driven quality improvement
- Cross-functional coordination across upstream and downstream teams
- AI-enabled evaluation, validation, and workflow innovation

Qualifications

Minimum Qualifications
- Strong experience in quality evaluation, quality operations, trust & safety, or related moderation domains
- Proven capability in designing evaluation frameworks, metrics, and monitoring mechanisms
- Strong understanding of strategy design from an evaluation perspective, not just execution support
- Ability to translate evaluation findings into systematic quality improvement plans
- Strong data analysis, structured problem-solving, and RCA capability
- Solid project management skills with end-to-end ownership
- Strong stakeholder management and cross-functional collaboration skills. Ability to work effectively in a fast-paced and evolving business environment

Preferred Qualifications
- Experience with moderation quality evaluation, arbitration, benchmark / GT design, or quality monitoring
- Experience working with OGS / QTS / Product / Policy / Engineering / Ops in workflow or strategy alignment