Product Policy Manager - Harassment and Bullying, Trust & Safety

Responsibilities

About the team
This department focuses on High Risk and Regulated Activities, Harassment and Bullying and Shocking and Graphic content policy portfolio. The team focuses on creating policy interventions to improve accuracy of enforcement at scale, including lecture style callibrations, policy guidances and case examples. The department will also assess user feedback surveys as well as appeal success rates and user reports to strengthen our enforcement.

About the role
As a Product Policy Manager on TikTok's Trust & Safety team, you will play a pivotal role in developing and driving enforcement strategies that protect some of the platform's most vulnerable users. You will focus on identifying, preventing, and addressing high-risk behaviors and harmful content, ensuring swift and effective enforcement aligned with TikTok's commitment to a safe and trusted community. You will apply deep knowledge of model policy frameworks and enforcement workflows to inform scalable and consistent enforcement approaches. Leveraging automation and data-driven insights, you will help strengthen detection, escalation, and resolution processes across video content on a global scale. Success in this role requires strategic thinking, strong expertise in online safety enforcement, and the ability to navigate complex, evolving challenges in a fast-paced environment.

Responsibilities
- Monitor and track enforcement performance against key metrics to ensure effectiveness and identify areas for improvement.
- Analyze data and translate insights into clear, actionable enforcement strategies for cross-functional teams.
- Identify, prioritize, and implement strategies to reduce the presence of potentially harmful content on the platform.
- Develop enforcement signals and refine moderation strategies to improve accuracy and efficiency.
- Design and advance proactive and reactive enforcement methodologies that extend beyond human moderation, collaborating with product teams to enhance automated model enforcement.
- Review graphic, sensitive, and potentially offensive video content to ensure policy compliance.
- Evaluate and improve training materials, while advocating for necessary tooling and technology enhancements to support enforcement efforts.
- Collaborate with policy, product, engineering, research, operations, legal, and public relations teams to innovate and evolve safety strategies, leveraging the latest industry developments and best practices.

Qualifications

Minimum Qualifications
- Bachelor's or Master's degree in public policy, political science, law, economics, behavioral sciences, or a related field.
- 3 years experience in Trust and Safety, with demonstrated exposure to policy enforcement, and policy development.
- Strong understanding of automation, model policy frameworks, and enforcement metrics.
- Proficiency in data analysis to inform and optimize enforcement strategies.
- Proven ability to exercise sound judgment and balance complex trade-offs in developing principled enforcement strategies.
- Strong written and interpersonal communication skills, with experience collaborating effectively across diverse teams across multiple time zones and cultures.

Preferred Qualifications
- Experience contributing to newly formed teams within established organizations.
- Proven track record in launching innovative strategies and leading 0-1 initiatives.
- Strong ability to build and maintain relationships with cross-functional partners across multiple geographies.
- Strong business judgment, with a proven ability to influence stakeholders and communicate effectively through both spoken and written communication.