Product Operations Specialist - TikTok LIVE Safety Platform Responsibility
Responsibilities
Our team is at the forefront of building and optimizing content safety systems. With a focus on optimising and advancing content safety, we leverage advanced large language and multimodal models to enhance review efficiency, risk control, and user trust. Working closely with business and technical stakeholders, we deliver scalable solutions that keep pace with rapid global growth.
- Own case-level analysis and governance for high-risk content, over-enforcement (false positives), and under-enforcement (false negatives) in the TikTok LIVE ecosystem
- Conduct deep Root Cause Analysis (RCA) based on real cases to investigate metric fluctuations (e.g., CGVR, COR, reports)
- Abstract common risk patterns from individual or small sets of cases, and assess whether issues are isolated incidents or systemic problems
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- Work closely with Product, Algorithm, Data, and Moderation teams to translate analysis findings into strategy, model, or process improvements.
Qualifications
Minimum Qualifications
- Bachelor's degree or above in Computer Science, Mathematics, Statistics, or related fields.
- Experience with case analysis and root cause attribution, with the ability to independently drive the full loop from issue identification to actionable recommendations.
- Proven ability to diagnose complex problems across multiple layers, including content/risk definition, model performance, human moderation quality, and system or policy configuration.
- High tolerance for ambiguity, with a rigorous and detail-oriented approach to validating cases, data, and decision criteria.
Preferred Qualifications
- Experience with model or strategy evaluation, including A/B testing and performance analysis in safety or risk-related contexts.
- Working knowledge of model evaluation metrics (e.g., Precision, Recall, F1) and the ability to apply sound judgment when interpreting metric changes.
- Understanding of human-machine collaboration, including trade-offs between automated models, human review, and policy or strategy decisions.
- Experience with multilingual content, international products, or cross-market operations, with sensitivity to cultural and regional risk differences.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.