Product Operations Specialist (Machine Moderation) - TikTok Safety Product (San Jose)
Responsibilities
About the Team
The Safety Product team is at the forefront of building and optimizing content safety systems. With a focus on optimizing and advancing content safety, we leverage advanced large language models to enhance review efficiency, risk control, and user trust. Working closely with business and technical stakeholders, we deliver scalable solutions that keep pace with rapid global growth.
Responsibilities:
Requirement Validation & Strategy Execution
- Partner closely with PM to deeply engage in the iteration of machine moderation strategies for core business lines. Facilitate and complete requirement validation and effectiveness evaluation for feature and policy configurations.
- Establish an MVP verification mechanism for cross-functional teams prior to full-scale feature release. Drive and deliver feedback reports, utilizing A/B testing to validate feature effectiveness and conduct usability research.
- Execute the promotion and implementation of new platform features tailored to core business requirements, driving continuous improvement in feature adoption rates.
Platform Efficiency & Stability Optimization
- Build and refine a comprehensive QoE (Quality of Experience) and QoS (Quality of Service) metrics. Proactively track user behavior and identify optimization opportunities through rigorous metric observation and analysis.
- Conduct qualitative research with platform users to identify bottlenecks in workflows such as feature extraction, strategy configuration, and dry run experiments; translate these insights into actionable optimization proposals.
Qualifications
Minimum Qualifications
- Bachelor's degree or above; 5+ years of experience in internet platform product operations or user operations.
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- Deep understanding of the content safety industry and the fundamental principles of machine moderation. Ability to communicate effectively with business PMs and Algo teams.
- Highly data-sensitive with the ability to perform complex data decomposition and analysis. Strong capability in problem-solving from a user-centric perspective.
- Exceptional project management skills and cross-functional influence. Ability to remain agile and address challenges flexibly within a fast-paced and diverse environment.
Preferred Qualifications
- Prior experience in Content Safety, Strategy Platform or Configuration Center operations is highly preferred.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $110223 - $248400 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.