Product Operations Manager, Merchant & Supply Side - TikTok Local Services
Responsibilities
Team Introduction
With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners.
In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative.
At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency.
Job Description
- Drive product operations for the merchandise and supply side of TikTok Local Services. Take ownership of core modules (e.g. product listing, category/attribute frameworks, AI-driven efficiency tools) and be accountable for overall supply scale, merchandise competitiveness, and order volume.
- Exhibit exceptional Project Management and Stakeholder Management skills. Act as the central hub to align cross-functional teams-including R&D, Industry Operations, and Traffic Strategy-managing the full lifecycle of complex projects to ensure the successful delivery of localized, intelligent merchant tools.
- Establish merchandise tiering standards and build a systematic knowledge graph framework. Partner closely with search and recommendation teams to translate user insights into optimized supply-demand matching, boosting the conversion efficiency of high-quality supply.
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- Develop and execute high-impact Go-To-Market (GTM) strategies for new product features and operational initiatives. Drive large-scale adoption of operational tools among the merchant base through effective enablement, ultimately fueling offline redemptions and GMV growth.
- Build robust data monitoring and performance evaluation systems. Establish a closed-loop Voice of Customer (VOC) mechanism to swiftly detect anomalies, conduct deep-dive analyses to draft high-quality MRDs, and forcefully drive continuous product iteration.
Qualifications
Minimum Qualifications
- Bachelor's degree or above.
- 5+ years of experience in product operations, product management, or strategy roles, specifically focusing on the merchant (B2B), merchandise, or supply ecosystem within the tech/internet industry.
- Professional proficiency in English, capable of navigating and influencing within a fast-paced, highly matrixed global environment.
- Proven track record in Project Management and Stakeholder Management. Exceptional ability to orchestrate resources, manage expectations, and lead cross-functional teams from ideation through successful rollout.
Preferred Qualifications
- Direct domain expertise in Local Services (O2O), e-commerce, or instant retail platforms. Familiarity with merchant business models and core merchandise workflows (e.g., product listing, inventory management).
- Advanced logical thinking and analytical skills. Capable of discovering root causes from complex macro data and user feedback to design effective business processes and craft comprehensive MRDs.
- Highly adaptable, resilient, and results-oriented. Able to navigate ambiguity and solve complex problems with strong empathy for merchants from diverse cultural backgrounds.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.