Product Operations Manager, Affiliate & Creator - TikTok Local Services
Responsibilities
Team Introduction
With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners.
In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative.
At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency.
Job Description
- Lead the end-to-end Go-To-Market (GTM) strategy and execution for new TikTok Local Services Affiliate product features. Drive market awareness and feature adoption, and collaborate closely with R&D teams to continuously iterate and optimize the product.
- Act as the critical bridge between business stakeholders and product teams. Deeply understand and synthesize requirements from creators, MCN agencies, and merchants, ensuring product roadmaps align seamlessly with business goals.
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- Monitor industry trends and competitive landscapes. Regularly produce market analysis and actionable insights to support strategic product planning and business decisions.
- Develop, document, and standardize operational methodologies, best practices, and benchmark case studies to empower internal and external stakeholders and improve collaboration efficiency.
- Manage complex, cross-functional projects involving creators, Business Development (BD), and Product teams, ensuring the high-quality delivery of key objectives.
Qualifications
Minimum Qualifications
- Bachelor's degree or equivalent practical experience.
- 2+ years of experience in product operations, platform matchmaking, or a related field within the internet industry.
- Excellent communication, cross-functional coordination, and project management skills.
- A highly self-driven professional with a strong sense of responsibility, empathy, and the ability to thrive in a fast-paced environment.
Preferred Qualifications
- Direct experience in creator-merchant matchmaking platforms or affiliate product operations.
- Exceptional business logic and market acumen, with a proven track record in operating transaction-driven (e-commerce/O2O) products.
- Experience working in a cross-cultural and highly matrixed global organization.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.