Product Operations Lead - USDS
Responsibilities
Team Intro:
The USDS Tech & Product organization is the engineering engine responsible for the reliability, scalability, and performance of TikTok's ecosystem in the U.S.
We are looking for an experienced Product Operations Lead to help expand our team's work delivering this mission. As a Product Operations Lead, you will lead a product manager and ops team to collaborate with data science, policy, engineering, operations, and global teams to develop strategies and build features that ensure user data safety. You will need to wear a variety of hats as you work with these different teams in order to ensure project success.
Responsibilities
- Drive product strategy for the US in multiple business areas.
- Architect and implement product and operation systems, including user-facing products, operational tooling and machine learning.
- Have a deep understanding of machine learning model development and measurement to partner with our Machine Learning Engineering (ie. Algo) teams.
- Lead the ideation, prioritization, and execution of initiatives.
- Lead cross-functional initiatives around user research, product ideation, KPI design, A/B testing and go-to-market.
- Define the long-term product roadmap and OKRs; collaborate with partner teams on product, technical, and privacy decisions.
- Ensure our products and strategies meet local and regional compliance, legal and security requirements.
- Manage competing priorities in a fast-paced, ambiguous, and constantly changing environment.
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- Work with global teams across multiple regions, time zones, languages; open to domestic and international travel.
Qualifications
Minimum Qualifications:
- BA/BS degree in Computer Science, Information Systems, Economics, Engineering, Business Management or equivalent.
- 5+ years in Product Management for consumer-facing social media, user-generated content, mobile or SaaS companies.
- 3+ years in leading a product and operation team.
- Proven track record of leading successful product initiatives in a fast-paced environment.
- Strong analytical skills to drive product decisions with data.
- Excellent communication and project management skills, with the ability to work effectively across diverse teams and influence stakeholders at all levels.
Preferred Qualifications
- Experience in understanding, detecting and moderating AI-generated content.
- Experience in product management with cross-functional teams, including both technical and non-technical audiences, across different time zones, cultures, and languages.
- Adept at collaborating with technical teams such as Data Science, Machine Learning and Software Development teams.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $210000 - $414000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.