Product Operation Specialist, Data Acquisition
Responsibilities
About the role
Product Specialist will serve as a bridge between Business Partners (BPs), and their business lines, and the product team. They will work collaboratively with each other, BPs and requestors, to understand the intricacies of labelling for each business line, assessing current and incoming projects for suitability, blockers faced, and creatively problem solved for workarounds to help maximise utilisation. Product Specialist will take ownership of onboarding for each of their business lines, and should be capable stakeholder managers, as well as have some grounding in data analytics or scientific experimentation.
Responsibilities
- Product support - Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues
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- Product operations - Strategically optimise and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics.
- Product documentation - Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams
- Labelling experiments - Design and run A/B tests on current templates to identify the best fit and most optimal designs in support of the efficiency improvements of the platform
Qualifications
Minimum Qualification(s)
- Minimum 1 year experience in Product Operations / Data Operations / Analytics Ops / Tech Ops in a tech or AI company
- Strong project management and cross-department communication skills
- Strong analytical skills, aptitude to independently learn new technologies
- Proficient skills in Excel, familiar with formulas, pivot tables, reports and presentations
- Good information analysis, data deep dive and interpretation capability
- Excellent problem-solving, task prioritization, follow-up, and eager learner
- Ability to use SQL and scripting languages (Python, R)
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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