Product Operation Project Intern (TikTok Live) - 2026 Start (BS/MS)
Responsibilities
The TikTok LIVE team's mission is to work hand-in-hand with LIVE creators, agencies, and partnership organizations to create an environment that brings communities together in real time to create meaningful and interactive connections around the globe.
As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.
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- Business process inventory: Assist in sorting out the TT-LIVE business problem handling process, including classification of user consultation scenarios, decomposition of problem handling nodes, verification of scenarios covered by existing bots, etc., to form a standardized process document and provide basic support for bot optimization.
- Data annotation and correction: Responsible for case annotation during AI bot operation, including user intent classification, reply matching degree annotation, error case marking, etc.; collaborate with the annotation team to collect feedback on bot usage in actual services, review and correct annotation results to ensure the accuracy and completeness of annotated data.
- Basic data collation: Assist in sorting out basic materials required for bot training, including business-related professional terminology databases, supplementation of frequently asked questions knowledge bases, collection of multi-scenario dialogue examples, etc., to improve the professionalism and coverage of bot responses.
- Progress tracking and feedback: Regularly synchronize the progress of annotation work and problems found in process inventory, cooperate with the team to complete data statistics and reports related to bot optimization, and assist in promoting the implementation of the bot construction project.
Qualifications
Minimum Qualifications:
- Mandarin proficiency: Strong Mandarin (written and reading) proficiency is required to accurately interpret and apply Mandarin-language technical documentation relevant to ongoing projects.
- Core competencies: Clear logical thinking, good at sorting out complex processes; serious and meticulous in work, patient, with strong sense of responsibility and execution; good communication and coordination skills, able to efficiently cooperate with the team and customer service team to complete work.
Preferred Qualifications:
- Other requirements: with internship experience in data annotation and process sorting are preferred.
If you have any questions, please reach out to us at apac-earlycareers@tiktok.com
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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