Product Operation Intern (TikTok Live) - 2026 Start (BS/MS)

Responsibilities

About the Team
The livestream industry has seen tremendous growth in recent years and has become the next growth driver for TikTok global business. It also brings great joy to users globally and it creates a new channel for our creators to show themselves. Join TikTok LIVE's Service & Experience team to help elevate global live streaming experiences. You'll work directly with massive user feedback, using data insights and process optimization to address core experience issues-impacting billions of users in real time.

We are looking for talented individuals to join us for an internship in 2026. Internships at our Company aim to offer students industry exposure and hands-on experience. Watch your ambitions become reality as your inspiration brings infinite opportunities at our Company.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to Our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.
We support credit-bearing internship registration, subject to the intern's school requirements and company approval.
Successful candidates must be able to commit to either of the following Internships
- From May to August (onboard by 11 May 2026)

Responsibilities:
- Business process inventory: Assist in sorting out the TT-LIVE business problem handling process, including classification of user consultation scenarios, decomposition of problem handling nodes, verification of scenarios covered by existing bots, etc., to form a standardized process document and provide basic support for bot optimization.
- Data annotation and correction: Responsible for case annotation during AI bot operation, including user intent classification, reply matching degree annotation, error case marking, etc.; collaborate with the annotation team to collect feedback on bot usage in actual services, review and correct annotation results to ensure the accuracy and completeness of annotated data.
- Basic data collation: Assist in sorting out basic materials required for bot training, including business-related professional terminology databases, supplementation of frequently asked questions knowledge bases, collection of multi-scenario dialogue examples, etc., to improve the professionalism and coverage of bot responses.
- Progress tracking and feedback: Regularly synchronize the progress of annotation work and problems found in process inventory, cooperate with the team to complete data statistics and reports related to bot optimization, and assist in promoting the implementation of the bot construction project.

Qualifications

Minimum Qualifications:
- Mandarin proficiency: Strong Mandarin (written and reading) proficiency is required to accurately interpret and apply Mandarin-language technical documentation relevant to ongoing projects.
- Core competencies: Clear logical thinking, good at sorting out complex processes; serious and meticulous in work, patient, with strong sense of responsibility and execution; good communication and coordination skills, able to efficiently cooperate with the team and customer service team to complete work.

Preferred Qualifications:
- Other requirements: internship experience in data annotation and process sorting are preferred.

If you have any questions, please reach out to us at apac-earlycareers@tiktok.com