Product Marketing Management Intern (Systems Strategy & Operations) - 2027 Summer (MBA)

Responsibilities

The Systems Strategy and Operations (SSO) team is a part of the Monetization Strategy and Operations (MSO) organization at TikTok. We are looking for a Product Marketing Intern to represent the business needs related to our CRM, work with global counterparts to advocate for solutions, and own the successful GTM of product launches. This is a highly cross-functional role that will require working seamlessly with Sales, MSO and Product.

We are looking for talented individuals to join us for an internship. PhD internships at Our Company provide students with the opportunity to actively contribute to our products and research, as well as to the organization's future plans and emerging technologies.

Our dynamic internship experience blends hands-on learning, enriching community-building and professional development events, and collaboration with industry experts.

Applications will be reviewed on a rolling basis, so we encourage you to apply early. Please clearly state your availability in your resume (Start date, End date).

Responsibilities
- Provide operational support to users to reduce any friction in their user experience, from troubleshooting issues to feedback management.
- Conduct inbound research to understand, evaluate, and prioritize business requirements in the region. Influence the CRM roadmap to align to regional business strategy.
- Design outbound (GTM) activities for new product launches, determine and track success metrics, and assume responsibility for the adoption of new solutions.
- Analyze data to build business cases for new features and to determine the success of new product rollouts
- Act as the primary point of contact for CRM-related communications, including status updates, issue resolution, and stakeholder management.
- Serve as a subject matter expert by providing consultations and best practice support for the effective use of our CRM system (e.g. host learning sessions).

Qualifications

Minimum Qualifications
- Currently pursuing a Master's in Business Administration or a related discipline.
- Superior problem solving skills and high attention to detail, including the ability to thoroughly structure a complex business problem, identify the root problem, analyze data and recommend solutions.
- Excellent collaboration skills including managing cross-functional stakeholders and influencing colleagues of varied levels of seniority.
- Self-starter with excellent time management skills who is capable of delivering on goals with minimal supervision.

Preferred Qualifications:
- Knowledge of the digital advertising landscape is a plus
- Comfort with ambiguity and a cross-cultural environment, able to quickly adapt in a changing environment, and a fast learner able to quickly cultivate an in-depth knowledge of new business areas