Product and Process Program Manager Project Intern (TikTok Shop) - 2025 Start (BS/MS)

Responsibilities

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Moderation Team is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.

- Support Quality Control and Moderation team in launching quality improvement and moderation efficiency solutions. Design and implement continuous improvement initiatives to increase moderation efficiency and quality.
- Gather business requirements for E-commerce moderation tools, products and workflows.
- Work closely with cross-functional partners (Moderation, Quality Control, Product, Engineering, Data Science) to identify, assess and resolve E-commerce moderation issues in our products, policy and processes globally.
- Manage the internal launch roadmap: effectively prioritize business requirements from internal teams to ensure effective launch readiness.
- Design processes to address emerging E-commerce moderation pinpoints and risks.

Qualifications

Minimum Qualifications:
- Bachelor's degree or above.
- Experience with project management and complex coordination.
- Excellent coordination skills, communication skills and experience working across multiple cross-functional teams to build plans or projects.
- Capable of in-depth interpretation through data analysis.
- Excellent written skills and ability to explain complex concepts to stakeholders.
- Self-driven and comfortable working in a fast-paced environment.
- Ability to multi-task and work with tight deadlines.

Preferred Qualifications:
- Product management background
- Experience from e-commerce governance and social media
- Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.

If you have any questions, please reach out to us at apac-earlycareers@tiktok.com