Policy Quality and Enforcement Team Lead - KL

Responsibilities

Job Summary
As the Policy Quality and Enforcement Lead, you will play a critical role in driving quality excellence and operational efficiency across multiple workflows. You will be responsible for leading a high-performing quality team, aligning internal and external stakeholders on quality expectations, and proactively mitigating operational risks. The ideal candidate will leverage their strong leadership, deep understanding of content policies, and robust analytical skills to ensure stable delivery, foster team development, and uphold the highest standards of policy enforcement in a dynamic, fast-paced environment.

Responsibilities
- Performance Management: Comprehensively manage the quality performance of multiple workflows, drive continuous improvement, and ensure both efficiency and quality targets are consistently met.
- Stakeholder Collaboration: Lead internal and external communication to align quality expectations, manage workflow complexities, and ensure highly efficient cross-functional coordination.
- Team Oversight: Oversee the daily operations of the quality team, ensuring strict adherence to overall quality goals, delivery standards, and operational priorities.
- Risk Management: Proactively identify potential quality risks, evaluate their impact on workflows, and implement risk mitigation strategies to guarantee stable delivery.
- Operations & Development: Drive team capability building and operations management, including talent development, shift scheduling, and continuous process optimization.

Qualifications

Minimum Qualifications:
- Experience: Bachelor's degree or above, with a minimum of 2 years of team management experience.
- Analytical Skills: Deep understanding of labeling/annotation policies and guidelines, coupled with excellent capabilities in content analysis, data analysis, and reporting.
- Communication & Logic: Outstanding English communication skills and strong logical thinking, with a proven ability to assess business requirements and prioritize tasks effectively.
- Leadership: Demonstrated leadership and operations management capabilities; familiar with content quality assurance tools and management systems, with the ability to motivate teams and handle emergencies adeptly.

Preferred Qualifications:
- Experience in cross-market team management or global project implementation is highly preferred; must be able to thrive in a fast-paced, diverse, and dynamic environment.