Policy Infrastructure Specialist - USDS

Responsibilities

About the Role
Sitting at the intersection of policy and technology, this role is responsible for the seamless deployment of policies and technical innovation for TikTok USDS Joint Venture. You will master a complex Trust & Safety ecosystem to drive process efficiency, strategy optimization, and workflow automation across multiple partner companies. Your work will directly support the delivery of smarter systems and measurable efficiency gains across the entire policy lifecycle, while maintaining strict adherence to compliance standards.

Responsibilities:
- Partner with USDS Policy Implementation teams to gather requirements, identify pain points, and translate them into clear specifications for tooling enhancements for our global counterparts.
- Act as the primary point of contact for the technical implementation and compliant deployment of content moderation policies to the US market.
- Coordinate infrastructure projects from planning through execution, including tracking timelines, managing stakeholders, and ensuring successful delivery.
- Leverage data and tooling to enhance our knowledge ecosystem to help measure policy guidance effectiveness, identifying and closing resource gaps for USDS enforcement teams.
- Develop and maintain essential documentation and standard operating procedures (SOPs) that support the scalability and enforceability of our policy positions.
- Work with global teams to closely align on goals and milestones for effective Planning, Implementation, and Deployment.
- Drive the integration of automation within policy workflows to streamline processes and reduce operational bottlenecks.

Qualifications

Minimum Qualifications:
- 3+ years of experience in program management, product operations, or infrastructure-related roles, preferably in Trust & Safety, policy, or platform/tooling domains
- Strong organizational and project management skills with experience managing multiple workstreams and deadlines
- Experience collaborating cross-functionally with policy, operations, product, engineering, and data science teams
- Excellent written and verbal communication skills, with the ability to work effectively across technical and non-technical audiences
- Comfortable working in a fast-paced, ambiguous environment and adapting to evolving priorities
- Problem-solving mindset with an eye for process improvement and operational efficiency
- Ability to translate user needs into actionable requirements and partner with technical teams to deliver solutions

Preferred Qualifications:
- Experience with AI/automation integration into operational workflows
- Background in Trust & Safety or working with content policy operations within a technology or global organization
- Understanding of full lifecycle of content moderation policies from development, deployment, and enforcement.
- Advanced proficiency in Excel and understanding of data access tools, including but not limited to SQL

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $96000 - $217023 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;