Platform Operations Team Lead - TikTok Safety Product (San Jose)

Qualifications

Minimum Qualifications:
- More than 5 years of experience in the Internet industry with 3+ years of team management experience with platform operations and product technical support team management experience
- Familiarity with content moderation workflows and its platform ecosystem operations or Trust & Safety Operations with Incident and risk management
- Deep understanding of ticket support workflows, platforms, and operational metrics
- Experience in escalations process management to technical issues
- Strong product, service process and project management
- Sensitivity to data indicators on system performance and stability, and strong data analysis and reporting capabilities

Preferred Qualifications:
- Proactive, self-driven and able to manage through ambiguity and change
- Excellent communication and coordination skills
- Detail-orientated, excellent problem-solving and critical thinking skills
- Result-oriented, with a strong sense of responsibility, good attitude and priority management
- With a more mature working methodology, able to lead and train team members to maximize productivity, and improve performance
- Familiar with AI and automation tools used in customer support and service quality programs will be a plus.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $110223 - $202667 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): San Jose, CA

Job ID: TikTok-7601084306654595333

Employment Type: OTHER

Posted: 2026-02-02T19:41:10