Partner Operations Manager

- Own vendor cost per contact trending well. Manage cost related metrics like AHT, repeated contacts, etc. Audit monthly billing invoices prior to submission for accuracy.
- Own all operational escalations from vendor sites and ensure complete root cause deep dive analysis is completed each time to understand and drive improvements throughout the organization.

Qualifications

Minimum Qualifications:
- BA/BS degree or equivalent practical experience, advanced degree
- 5+ years of managing global contact center business, BPO management experience
- Ability to successfully function across groups and drive influence throughout all levels of the organization
- Experience working with and managing outsourced vendors
- Experience with CRM tools and functionality
- Experience with contact center metrics and systems
- Ability to attend some night-time meetings including occasional weekend coverage for high level escalations as needed.
- Travel is required at a minimum on a quarterly basis for vendor site visits or special project launches.

Preferred Qualifications:
- Experience in eCommerce or marketplace platforms is a plus
- Six Sigma training and COPC certified (certification is a plus)
- Excellent verbal and written communication skills; ability to synthesize complex and sometimes confusing information into succinct executive summaries.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $104712 - $192534 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): Los Angeles, CA

Job ID: TikTok-7603471163356760373

Employment Type: OTHER

Posted: 2026-02-13T19:57:48